Spotlight Closet accepts returns or size changes no later than 7 days from the date of receipt of the order. The garments must be returned at the buyer’s expense, unless otherwise agreed in writing by Spotlight Closet, unless the garment is non-compliant.
Spotlight Closet reimburses the entire amount of the purchase only and exclusively in the event of clear evidence that the goods received are not compliant. Spotlight Closet will ask the customer to send by e-mail photos of the garment received highlighting its non-compliance.
Both for the return and for the change of size, the garment must be returned in a perfect state of conservation, which includes the original packaging / case and label, they must not be washed, worn, free of odors / perfumes or damaged in any way. The items must be adequately packed with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same. Should at least one of the points listed above fail to be respected, Spotlight Closet reserves the right not to accept any return / request for size change.
How do i return an item?
1 – Contact our customer service at email@example.com for your return
2 – Our customer service will contact you to solve the problem as soon as possible
3- You will be provided with a return address
4- You will be contacted again by our customer service as soon as the package is received to find the best solution together
5- It normally takes 7 to 15 days to receive your return in the warehouse of origin of the goods.