Do I have to register on the site to buy?
It is not necessary to register on the site. SpotlightCloset gives you the opportunity to do a quick shopping.
Will I receive a confirmation email after making the payment?
Yup. After successful payment, an email will be sent to you confirming your payment. You will also receive a second email informing you that your order has been processed and shipped.
Can I make changes after I have made the payment?
We are very quick to process orders. Normally the order is shipped within 24 hours. We will try our best to accommodate you. But if the package has already been shipped we will not be able to make any changes.
How can I check / track my order?
All customers, once the order is entrusted to the courier, will receive an email notification providing the tracking number of the package.
The tracking number is sent by email! As soon as the package is shipped you will receive an email, which will inform you that the tracking number to track the delivery of your package is available directly in your account. All you have to do is log into your account and access the section of your orders.
NOTE : if you have done a quick shopping, in order to access the tracking information of the shipment you can visit the website of the courier that takes care of the shipment and enter the shipment identification number indicated that will be provided to you by email.
Can I exchange an item? Can I return an item?
Please visit the Exchanges and Returns page for details.
Once the package has been sent back, fill in the sheet received together with the shipment with written NAME, SURNAME, MOBILE NUMBER, ORDER NUMBER, INSTAGRAM NAME and we will contact you once we receive the goods to be replaced.
Once the goods have returned to our warehouse and we have verified that it is intact and still has the tag attached, we will communicate the personal DISCOUNT CODE with which you can order directly from the site what you want in exchange for the goods to be replaced or we will proceed with the RETURN .
IT IS NOT POSSIBLE TO REPLACE GOODS PURCHASED ON BALANCE
– PROCESSING OF ORDERS
The seller reserves the right to refuse an order if the latter does not receive approval from the customer’s bank. Once an order of available products has been placed, no changes can be made to that order. Orders placed separately will be shipped separately. The seller reserves the right to delay a shipment if the order cannot be shipped for reasons beyond the seller’s control. Please note that during promotions and sales there may be delays in shipping.
– DELIVERY TIMES
Orders are processed as soon as payment is received, or on the first available business day. Orders placed from Friday to Sunday will be processed on the following Monday.
The seller ships all over the world. The seller cannot be held responsible for shipping delays caused by weather conditions, customs controls or other circumstances beyond the seller’s control.
Delivery for shipments destined for Italy is expected within 24/48 hours, islands and Calabria 48/72 hours.
– SHIPPING FEES
Below are the expected shipping costs for each geographic area.
Shipping is free for orders over € 100.00.
For orders below € 100.00 shipping costs amount to € 5.00.
All customers, by placing an order, establish a commercial relationship with the seller and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer’s address for reasons attributable to its lack of cooperation or incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient or if the customer refuses delivery, the package will go into storage and will be charged to of the customer an additional cost of 7.00 euros.
Please pay attention when entering personal data (shipping address, mobile number, etc.) as the change of address has an additional cost of 7.00 euros charged to the customer.
For shipments that have as their destination one of the ZIP codes / locations identified as disadvantaged, or particularly difficult and costly areas to reach (ponza, Procida, Venice lagoon) there is a supplement to be added to the basic shipping rate of 7 euros.
– Delivery of the package
Upon delivery of the order, customers are requested to inspect the package carefully before signing, confirming receipt of the same. Packages sent by the seller are carefully sealed with adhesive tape. If the customer receives a box that has been opened by customs or by the courier for authorized external inspections, the package must be closed with a guarantee or control seal by the body.
If the package appears tampered with or the original adhesive tape is not intact, the customer is requested to sign the receipt of the package with reservation or to refuse delivery of the same. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local office of the courier in charge of the shipment and to promptly contact the seller’s customer service at the E-mail address: email@example.com .195.179
In the event of a tampered package, if the customer does not sign the receipt with reserve, the delivery is considered automatically accepted and consequently any complaints will not be accepted.